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For the Symantec chairman's letter referenced in the article below, and for links to previous news reports of the issues raised by the company's meeting, see

For observation of the actual Symantec meeting, see its archived webcast and transcript, and its posted meeting rules.


Information Age, November 3, 2010 article


Symantec answers critics of online shareholder meeting

3 November 2010

Investors’ questions were overlooked due to technical fault, says security and storage vendor

Last month, security software vendor Symantec became the first Fortune 500 company to hold an online only shareholders meeting.

That decision proved to be controversial, with at least one investor complaining that a question they submitted had been ignored. Concerns were also raised that it was not possible to see which executives were in attendance, as there was no video feed.

Yesterday, the Reuters new agency reported that Symantec’s chairman John Thomson said some questions were overlooked due to technical glitches.

“To our surprise, after the meeting ended, we discovered that there was a time lag that occurred that caused a delay in Symantec seeing additional questions submitted due to vendor network and technology reasons," he wrote in a letter to the Shareholder Forum.

Broadridge Financial Solutions, whose technology was used to conduct the online meeting, denies that any such fault occurred. "If there had been a problem with our technology for Symantec's meeting, we'd have addressed it then,” it said in a statement.

Thomson wrote in his letter that the company is now investigating ways to allow for greater shareholder participation in future online meetings. “We recognize the importance of hearing from stockholders in their own words and will implement a format that gives stockholders that opportunity,” he says.





This Forum program is open, free of charge, to anyone concerned with investor interests in the development of standards for conducting shareholder meetings with electronic participation. As stated in the posted Conditions of Participation, the Forum's purpose is to provide decision-makers with access to information and a free exchange of views on the issues presented in the program's Forum Summary. Each participant is expected to make independent use of information obtained through the Forum, subject to the privacy rights of other participants.  It is a Forum rule that participants will not be identified or quoted without their explicit permission.

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